Separately, Microsoft is adding OpenAI's chatbot to its Bing search engine. Microsoft said Monday that users can join a waiting list for a customer service feature that automatically drafts email messages, after announcing a similar feature for sales reps last month. Like Salesforce, Microsoft is trying to keep the spread of incorrect information to a minimum as it brings AI features to its competing Dynamics 365 software. 'We're moving as quickly as we can without compromising the responsible ethical approach,' Clara Shih, CEO of Salesforce's Service Cloud business, said in an interview. These AI models sometimes display incorrect information, prompting companies that sell to big businesses and governments to proceed carefully. Top technology companies are jockeying to capitalize on the surge in interest in generative AI, which can spit out text or other information after learning from pools of data culled from the internet.

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